Identifies service tickets that needed more than one visit to resolve — a proxy for callback rate and first-time fix failure.
Using my Knowify data, query ServiceJobsSummaryReport for all tickets within [date range] (date_type: created). Return ServiceTicketName, ClientName, NumVisits, BusinessStateLabel, Profit, and InvoiceTotalAmount. Filter for tickets where NumVisits is greater than 1. Sort by NumVisits descending. What % of total tickets required more than one visit?
