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Business Management
March 4, 2026

Knowify deep dive: Reporting and tags

This Knowify deep dive training webinar covers Reporting and Tags, with a walkthrough led by Terrin Kalian (Head of Customer Experience). The session breaks down how tags can help you organize jobs (by location, job type, team, or any structure that fits your workflow) and then how you can use those tags to filter both job views and reports for faster, more relevant insight.

Terrin also demonstrates the difference between project-level reporting (within a single job: budget vs. cost, billing, profitability) and account-wide reporting (across all jobs and transactions), including a clear explanation of how Work In Progress (WIP) works in Knowify and how it’s used to understand under/over-billing over a defined time period.

  • Tags = flexible organization: Use tags to classify jobs (location, type, crew/work category, etc.) and filter views and reports to what matters right now.

  • Tag governance matters: Create tags on the fly, but manage/merge/delete them in Admin to avoid duplicates and keep your tag list clean; optionally restrict tag creation to admins.

  • Two reporting layers: Understand the difference between project-specific reporting (inside a job: budget vs. cost, profitability, billing status) and account-wide reporting (across all jobs and transactions).

  • Customize reports for clarity: Use the gear/settings icon to select columns, simplify outputs, and export to Excel for pivots/averages/rollups (e.g., profitability by PM).

  • Use item-level transaction reports: Bill Items and Invoice Items reports add the granular detail you can’t always see on bill/invoice summary reports.

  • WIP is time-based and expectation-setting: WIP reports show how cost/revenue changed in a chosen period and help interpret under/over-billing vs. budget, so you don’t mistake early invoicing for true final profit.